2-Year Warranty
– TOPVETMED offers a comprehensive 2 years warranty on main unit of our products from the date of production. Exceptionally, our X-ray machines come with a 14-month warranty. Should any malfunction arise due to quality-related issues within warranty period, TOPVETMED guarantees free repair services.
– TOPVETMED is committed to providing spare parts and support for the products for not less than 8 years from the date of ARI’s delivery.
– As a value-added service, TOPVETMED offers necessary upgrades during the product’s service period, aimed at meeting the customer’s evolving requirements for function, application, or performance. Please note, this upgrade service may not be applicable to all models.
– Under our warranty service, once TOPVETMED has confirmed that a problem can be resolved by replacing parts, we will dispatch replacements to customers. TOPVETMED absorbs the freight cost for shipping these replacement parts. After receipt and replacement with the new parts, customers are required to return the defective parts to TOPVETMED, following our shipping instructions.
– For services required outside the warranty period, TOPVETMED will provide a detailed breakdown of service charges at cost price, along with a proforma invoice for payment transfer. Once the service charge is received, TOPVETMED will undertake the necessary repairs and return the parts to the customer. All repaired parts are tested to ensure they are in optimal working condition before dispatch.
Exemption of Warranty
- – The warranty does not apply in cases where the malfunction results from willful damage, negligence, improper usage, failure to adhere to ARI’s instructions, or unauthorized usage without the ARI’s approval.
– If TOPVETMED’s original serial number label or product identification marks have been tampered with or removed, the warranty becomes void.
– The 2-year warranty does not cover consumable parts, accessories, or materials of TOPVETMED equipment. However, customers are entitled to benefits concerning these items under the corresponding warranty provisions provided by TOPVETMED.
– Non-TOPVETMED produced products or parts are exempted from our warranty policy.
